Service & Repairs

Our Service and Repair Centre

Couling Sewing Machines
53 High Street
Lincoln, Lincolnshire
LN5 8AN

Contact Information:

• Telephone: 01522 521841
• Email: info@coulingsewingmachines.co.uk
  (For shop details and opening hours, please click here.)

At the rear of our store, you will find our dedicated service and repair center for home domestic sewing machines. Our team comprises factory-trained, certified engineers with over 65 years of combined experience.

We have participated in training courses with leading manufacturers, including Bernina, Brother, Elna, Janome, Pfaff, Singer, and Toyota. We are authorized to carry out all service and repair work on their machines.

Comprehensive Support

Our service and repair center enables us to support you throughout the lifetime of your machine. Manufacturers typically recommend servicing every 1 to 2 years to ensure optimal performance.

As a testament to our engineers' skills, we have been recognized as an official Brother warranty service repair center. This means that if you own a Brother sewing machine that is still under warranty and requires repair, we can service it on-site at no charge, eliminating the need to return it to Brother.

Specialization in Various Brands

We specialize not only in modern machines but also in vintage models, including:

• Swiss Bernina
• Elna
• German Pfaff
• Swedish Husqvarna
• Frister Rossmann
• Alfa
• Jones
• Newhome, and many more.

Efficient Service & Repairs

We stock thousands of genuine parts from leading manufacturers, allowing us to provide an efficient turnaround on repairs in our fully equipped workshop.

Our current repair turnaround is approximately 3 weeks due to high demand. (typically within 10 days) Please note that repairs may take longer if specialist parts need to be ordered to complete the repair. In such cases, we will contact you to keep you informed.

Bringing Your Machine In for Repair

To help us check your machine in quickly, please bring the all the standard items for general use of the machine like listed below:

• Your sewing machine, overlocker or embroidery machine
• Foot control
• Power cable
• Presser foot
• Bobbin case
• Embroidery machines also bring - embroidery unit, hoop/ frame & embroidery foot if applicable.

We also recommend including a brief note explaining the problem or fault, together with your name, address and telephone number.

When your machine is booked into our workshop, you will be given a receipt for your repair.

Educational Discounts

We offer discounted service rates for educational establishments. Please contact us for more information.

Additional Assistance

If you experience any issues with your sewing machine, we can help diagnose the problem. If you have difficulty visiting our store, we can discuss the possibility of arranging a collection.

For assistance, please call us at 01522 521841.

Our Workshop in Action
Our skilled engineers perform a strip-down servicing on a Bernina Swiss sewing machine, including electronic fault-finding and repairs to the main power supply PCB.