Service & Repairs

Our Service and Repair Centre

Couling Sewing Machines
53 High Street
Lincoln, Lincolnshire
LN5 8AN

Contact Information:

• Telephone: 01522 521841
• Email: info@coulingsewingmachines.co.uk
  (For shop details and opening hours, please click here.)

At the rear of our store, you will find our dedicated service and repair center for home domestic sewing machines. Our team comprises factory-trained, certified engineers with over 65 years of combined experience.

We have participated in training courses with leading manufacturers, including Bernina, Brother, Elna, Janome, Pfaff, Singer, and Toyota. We are authorized to carry out all service and repair work on their machines.

Comprehensive Support

Our service and repair center enables us to support you throughout the lifetime of your machine. Manufacturers typically recommend servicing every 1 to 2 years to ensure optimal performance.

As a testament to our engineers' skills, we have been recognized as an official Brother warranty service repair center. This means that if you own a Brother sewing machine that is still under warranty and requires repair, we can service it on-site at no charge, eliminating the need to return it to Brother.

Specialization in Various Brands

We specialize not only in modern machines but also in vintage models, including:

• Swiss Bernina
• Elna
• German Pfaff
• Swedish Husqvarna
• Frister Rossmann
• Alfa
• Jones
• Newhome, and many more.

Efficient Service & Repairs

We stock thousands of genuine parts from leading manufacturers, allowing us to provide a quick turnaround on repairs—typically within 10 days—in our fully equipped workshop. Please note, this may take longer if specialist parts need to be ordered to complete your repair; in such cases, we will contact you to advise.

For repairs, please bring your machine along with the foot control, cable, foot, and bobbin case. To expedite the check-in process, we recommend including a brief note detailing the issue, along with your name, address, and phone number. You will receive a receipt upon booking in your machine.

Educational Discounts

We offer discounted service rates for educational establishments. Please contact us for more information.

Additional Assistance

If you experience any issues with your sewing machine, we can help diagnose the problem. If you have difficulty visiting our store, we can discuss the possibility of arranging a collection.

For assistance, please call us at 01522 521841.

Our Workshop in Action
Our skilled engineers perform a strip-down servicing on a Bernina Swiss sewing machine, including electronic fault-finding and repairs to the main power supply PCB.