Delivery & Returns

Shipping

We ship to just about all UK addresses and Most of the EU Plus USA, Australia, New Zealand & Canada. Note that there are restrictions on some products, and Sewing Machines, Overlockers, Sewing Cabinets & Large Items cannot be shipped to international destinations.

When you place an order, we will normally pick, pack and send within one working day and delivery time in the UK is Royal Mail 48 Approx 2 working days Royal Mail 24 Approx 1 working day, everywhere else Approx 5-10 Days.

UK - FREE NEXT DAY - Sewing Machines, Overlockers UK MAIN LAND ONLY (if in stock)

UK - Sewing Cabinets will be delivered direct from Horn UK & can take up to 28 days  
   Additional Horn delivery information is at the bottom of the page (out of area and congestion charge zones)

UK - Please also note that the shipping costs are only FREE to UK mainland on orders over £14.99 unless free shipping is stated on the item page, Orders below this will have a postage cost as below

UK - Small/Med orders under £14.99 Royal mail 48 (2nd class) cost £2.99  or  Royal Mail 24 (1st class) £3.50

 

INTERNATIONAL - £4.50 Shipping charge on orders below £40.00 & orders over this will be Tracked or Signed £14.99 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.


You should expect to receive your refund within one weeks after the item being received by use, its always best to us a tracked service.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

A GUIDE TO THE HORN DELIVERY SERVICE..
A brief explanation of how our delivery system operates: Stock availability allowing & unless otherwise stated, all deliveries using our own vehicles will be carried out within a 28 working day period starting from the day of us receiving your order. This is not to be understood that the delivery will actually take place on the 28th day of your order, this period is only meant as a general guide and should be viewed as the maximum period that your delivery might be, it may well be that it will take place sooner than this depending on when we are next in your area. Whatever period it is we will never arrive unannounced and will always give you notice of delivery by telephone usually giving a minimum of 3 days notice with not only the day of delivery but also with a 3 hour delivery slot on that day so as not to inconvenience you more than is necessary. With this, our standard service, your flexibility with time is needed and necessary to allow the delivery to take place with ease. Some however may require a quicker delivery than this which can be offered by using a specialist outside carrier, although this will incur an extra charge (also stock and the area that you live allowing) this can usually be made within a 7-10 day period from us receiving the order. Please note that there is no installation of your cabinet with this service as the delivery isn’t made using our representatives, this also applies to any delivery made in Zone C of our map shown opposite. Please contact us for more information on this service or for a tailored quote.
Please be aware that there is only one driver to carry out the delivery and he/ she cannot be held under any obligation to take your cabinet upstairs. Any stairs mounted are wholly at the driver’s discretion Please also note that due to boxed sizes it is not possible for our driver to take the SUPERIOR (2042) or Maxi
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