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Delivery & Returns

Free Next Day Tracked Delivery*

*Sewing Machines, Overlockers and larger items (Excluding Horn Cabinets)

Free Standard UK Mainland Delivery

Sewing machines/large Orders placed by 1pm Monday - Friday will be despatched that day using a next day tracked service.

 

Accessories, Parts & Smaller orders 

FREE POST ON £15.00+ Spend - Royal Mail 48/2nd Class

Orders placed by 1pm Monday - Friday will be despatched that day using Royal Mail Standard Service unless other shipping options are selected at checkout

Royal Mail 48 (2st class 2-3 day aim) £3.50

Royal Mail 24 (1st class 1-2 day aim generally next day)  £4.50

Next Day Tracked - £7.99

Sewing Cabinets will be delivered direct from Horn UK & can take up to 28 days  
 Additional Horn delivery information is at the bottom of the page (out of area and congestion charge zones)

On the occasion that an item has not arrived on time we will ask you to confirm your delivery address. We normally use Royal Mail and they state 14 working days are to pass before an item can be classed as lost for a refund or replacement.

UK POSTAGE ONLY AT THIS TIME - NO OVERSEAS DELIVERY

Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.

We will respond quickly with instructions for how to return 

You may return most new, unopened items within 30 days of delivery for a full refund.

You should expect to receive your refund within 7 working days of the item being received by us, it's always best to use a tracked service.

 

HORN CABINETS ONLY (Below)

A GUIDE TO THE HORN DELIVERY SERVICE..
A brief explanation of how our delivery system operates: Stock availability allowing & unless otherwise stated, all deliveries using our own vehicles will be carried out within a 28 working day period starting from the day of us receiving your order. This is not to be understood that the delivery will actually take place on the 28th day of your order, this period is only meant as a general guide and should be viewed as the maximum period that your delivery might be, it may well be that it will take place sooner than this depending on when we are next in your area. Whatever period it is we will never arrive unannounced and will always give you notice of delivery by telephone usually giving a minimum of 3 days notice with not only the day of delivery but also with a 3 hour delivery slot on that day so as not to inconvenience you more than is necessary. With this, our standard service, your flexibility with time is needed and necessary to allow the delivery to take place with ease. Some however may require a quicker delivery than this which can be offered by using a specialist outside carrier, although this will incur an extra charge (also stock and the area that you live allowing) this can usually be made within a 7-10 day period from us receiving the order. Please note that there is no installation of your cabinet with this service as the delivery isn’t made using our representatives, this also applies to any delivery made in Zone C of our map shown opposite. Please contact us for more information on this service or for a tailored quote.
Please be aware that there is only one driver to carry out the delivery and he/ she cannot be held under any obligation to take your cabinet upstairs. Any stairs mounted are wholly at the driver’s discretion Please also note that due to boxed sizes it is not possible for our driver to take the SUPERIOR (2042) or Maxi
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Credit subject to status and affordability. Terms & Conditions Apply. Couling Sewing Machines is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk