Increased online shopping and the ongoing COVID restrictions mean that all delivery companies are still experiencing exceptionally high volumes with some backlogs in many depots creating some delays in.
Covid-19 Update – 10/4/21
SHOP RE-OPENING MONDAY 12th APRIL 2021
Hi, thank you for your patience at this difficult time, please find updated details for our shop below.
Due to staff shortages at the moment we will initially be operating restricted opening hours to maintain our high standards and keep in line with government guide lines
For everyone’s safety and given the size of the shop we will only be serving a maximum of 2 customers at any one time. There will be a bell to ring on entry and you will need to wait for a member of staff to open the door for you. When you enter the shop masks must be worn & please use the hand sanitizer provided.
Our online orders will be operating as normal, Machines ordered before 1pm will be dispatched same day if in stock, Parts & Accessories 1-2 working days (Monday – Friday) + Web or Phone Click & Collect available
Tel. 01522 521841 Email - firstname.lastname@example.org
Open 10am - 4pm Monday, Tuesday, Thursday, Friday & Saturday (Phone will be answered from 9am on these days)
Machine Sales & Demonstrations
For anyone interested in purchasing a new machine you will need to ring and make an appointment prior to arrival so that we can ensure that you do not have to wait too long to be served. Please take the opportunity to browse our website prior to your visit so as to give yourselves an idea of your choice. We can take a machine or two down from the shelf for a quick demonstration and for the time being these will not be the in-depth demonstration that you have been used to, and unfortunately you will not be able to try the machine yourself, only observe seated be hide a protective screen. We will not be able to offer free tuition at the moment but you are very welcome to take this up at a later date.
Service & Repairs
For anyone needing their machine repairing, please note this could take a 2 week turnaround. You will need to bring your machine complete with foot control, cable, foot and bobbin case. At this time, we ask can you also include a brief note of the issue, as well as your details - name, address and phone number. You will be asked to place the machine on a table and then step back adhering to the distancing measures whilst a member of staff prepares a receipt for you.
Lastly for the safety of our staff and others, we kindly ask that if you or any member of your immediate family are displaying symptoms of coronavirus please do not visit our premises at this time.
Thank You and Stay Safe.
Couling Sewing Machines