Shipping Information
Free Next-Day Delivery
Enjoy free next-day tracked delivery on sewing machines, overlockers, and larger items shipped via ParcelForce or DPD (excluding Horn cabinets).
- Machines and larger orders placed by 1 PM from Monday to Friday will be dispatched the same day using our next-day tracked service.
- Please note that next-day delivery applies to weekdays only; weekend deliveries are not guaranteed.
Postage for Accessories, Parts, and Smaller Orders
- Free postage on orders over £30 is available, sent via Royal Mail 48 Tracked (2-3 day service).
- Orders placed by 1 PM from Monday to Friday will also be dispatched that day via Royal Mail Tracked Service, unless other shipping options are selected at checkout.
Shipping Options:
- Royal Mail 48 Tracked (2-3 day aim): £4.50
- Royal Mail 24 Tracked (1-2 day aim, generally next day): £5.75
- Next-Day Tracked (ParcelForce or DPD): £8.50
Delivery of Sewing Cabinets
Sewing cabinets will be delivered directly from Horn UK and may take up to 28 days. Horn will contact you to arrange a delivery date. For additional information regarding Horn deliveries (including out-of-area and congestion charge zones), please see the details at the bottom of the page.
In the rare event that your item does not arrive on time, please confirm your delivery address. According to Royal Mail, 14 working days must pass before an item can be classified as lost for a refund or replacement.
Please Note: Currently, we only ship within the UK and do not offer overseas delivery.
Returns Policy
If you need to return an item, please contact us with your order number and details about the product you wish to return.
We will respond promptly with instructions on how to proceed.
You may return most new, unopened items within 30 days of delivery for a full refund.
You can expect to receive your refund within 7 working days of the item being received by us. For your protection, we recommend using a tracked service for returns.
HORN CABINETS ONLY (Below)
A GUIDE TO THE HORN DELIVERY SERVICE..
A brief explanation of how our delivery system operates: Stock availability allowing & unless otherwise stated, all deliveries using our own vehicles will be carried out within a 28 working day period starting from the day of us receiving your order. This is not to be understood that the delivery will actually take place on the 28th day of your order, this period is only meant as a general guide and should be viewed as the maximum period that your delivery might be, it may well be that it will take place sooner than this depending on when we are next in your area. Whatever period it is we will never arrive unannounced and will always give you notice of delivery by telephone usually giving a minimum of 3 days notice with not only the day of delivery but also with a 3 hour delivery slot on that day so as not to inconvenience you more than is necessary. With this, our standard service, your flexibility with time is needed and necessary to allow the delivery to take place with ease. Some however may require a quicker delivery than this which can be offered by using a specialist outside carrier, although this will incur an extra charge (also stock and the area that you live allowing) this can usually be made within a 7-10 day period from us receiving the order. Please note that there is no installation of your cabinet with this service as the delivery isn’t made using our representatives, this also applies to any delivery made in Zone C of our map shown opposite. Please contact us for more information on this service or for a tailored quote.
Please be aware that there is only one driver to carry out the delivery and he/ she cannot be held under any obligation to take your cabinet upstairs. Any stairs mounted are wholly at the driver’s discretion Please also note that due to boxed sizes it is not possible for our driver to take the SUPERIOR (2042) or Maxi