Terms & Conditions

Product Details

We make every effort to ensure that all product descriptions, specifications, images and prices displayed on our website are accurate and up to date.

We reserve the right to amend product descriptions, specifications, prices and offers without prior notice. Any changes will apply to future orders and will not affect orders already accepted, except where a genuine pricing or listing error has occurred.

All prices and offers are subject to stock availability. E&OE (Errors and Omissions Excepted).

While we endeavour to display product colours as accurately as possible, actual colours may vary depending on your computer monitor, screen settings or device.

If we discover a genuine error in a product description, specification or price before an order is dispatched, we reserve the right to contact the customer to clarify the error or cancel the affected order and issue a full refund.

Making a Purchase

Once you have selected the item(s) you wish to purchase, click the 'Add to Basket' button. When you have selected everything you require, proceed to 'Cart/Checkout' and follow the instructions to complete your order using our secure online payment process.

Most major credit and debit cards are accepted.

Please ensure that all delivery details and contact information are entered correctly when placing your order.

For further information about delivery charges, delivery services and estimated delivery times, please refer to the Delivery & Returns section at the bottom of our website.

Delivery

We aim to dispatch orders as quickly as possible, subject to stock availability and the delivery service selected.

Delivery times are estimates and may be affected by circumstances outside our control.

If an item has not arrived within the expected delivery timeframe, please contact us so that we can investigate. We may ask you to confirm your delivery address and provide any additional information required.

For Royal Mail deliveries, Royal Mail normally requires 14 working days to pass from the expected delivery date before a parcel can be treated as officially lost and a claim for loss can be submitted. We will assist with investigating missing deliveries and arranging an appropriate resolution.

This does not affect your statutory rights regarding goods that have not been delivered.

Back Orders & Out-of-Stock Items

If an item is temporarily out of stock, we may be able to place it on back order with our supplier.

Where an item cannot be dispatched within the expected timeframe, we will contact you to provide an update.

If you do not wish to wait for the item to become available, you may cancel the order and receive a full refund for the cancelled item.

Tax Charges

All prices displayed in our online shop include VAT at the appropriate rate, where applicable.

Credit & Debit Card Security

We use a secure payment gateway to process online payments.

Payment information is transmitted securely between the payment provider and the relevant financial institution. Card payment details are handled in accordance with the security procedures of our payment provider and are not available to us through the normal website order process.

Product Warranty

All sewing machines and overlockers supplied by us include a manufacturer's parts and labour warranty. The warranty period varies depending on the manufacturer and model, and the applicable warranty details will be displayed on the individual product page.

Full warranty information is supplied with each machine.

Some manufacturers offer extended warranty schemes. For example, eligible Janome sewing machines may qualify for an extension from the standard 2-year warranty to up to 5 years. This extended warranty is provided and administered by Janome UK Ltd and is not subcontracted or insured.

Spare parts and accessories do not generally carry an additional manufacturer's warranty unless specifically stated. However, all products remain covered by applicable statutory consumer rights.

If you require assistance with a warranty enquiry, please contact us on 01522 521841.

Spare Parts – Compatibility & Fitting Information

We stock a wide range of genuine and compatible sewing machine spare parts for many different makes and models.

It is the customer's responsibility to check that the part being purchased is suitable for their exact sewing machine model and version before ordering. Parts can vary between models, even where the machines appear similar or belong to the same model range.

Where compatibility is uncertain, we recommend contacting us before purchasing and providing the full machine model number and, where necessary, photographs of the existing part.

Important Fitting & Safety Information

• Always disconnect the sewing machine from the mains power supply before carrying out any fitting, removal, maintenance or repair work.

• We recommend that all sewing machine parts are fitted by a suitably qualified sewing machine technician.

• Fitting may require the removal of machine covers, panels or other components to gain access to the part.

• Additional adjustments, calibration, timing or tension settings may be required following installation, depending on the part being fitted.

• Please double-check compatibility with your exact sewing machine model before purchasing, as parts can vary between models and versions.

• Incorrect installation or adjustment may result in damage to the part or sewing machine, or affect the machine's operation.

Couling Sewing Machines accepts no liability for damage to the part or sewing machine resulting from incorrect fitting, installation, adjustment or handling, to the extent permitted by law.

Where specialist fitting is required, we strongly recommend using a suitably qualified sewing machine technician.

Nothing in this section affects your statutory rights where goods are faulty, misdescribed or otherwise fail to meet the requirements of applicable consumer legislation.

Privacy Policy

Please refer to our separate Privacy Policy, available on our website, for information about how we collect, use and protect your personal information.

WEEE Regulations (Waste Electrical & Electronic Equipment)

The Waste Electrical and Electronic Equipment (WEEE) Regulations aim to reduce the amount of electrical and electronic equipment sent to landfill by encouraging the reuse, recycling and safe disposal of unwanted electrical products.

As a distributor of electrical and electronic equipment, we have obligations under the WEEE Regulations.

When purchasing a new electrical or electronic product from us, customers can return an old item of equivalent type or function for free disposal on a like-for-like basis.

For example, when purchasing a new sewing machine, customers can return their old sewing machine to us for appropriate disposal or recycling.

Our take-back service is available for at least 28 days following the purchase of the replacement item. Please contact us before arranging a return so that we can confirm the arrangements.

Electrical equipment should not be disposed of with normal household waste.

The crossed-out wheeled bin symbol displayed on electrical products indicates that the item should be collected separately for recycling and appropriate disposal.

For further information about WEEE and electrical waste recycling, please contact us.

Returns & Refunds Policy

We want all our customers to be happy with their purchases. If you are not satisfied with an item purchased through our online shop, please contact us to arrange a return.

This policy is in addition to your statutory rights under UK consumer law.

1. Online Order Cancellation – Change of Mind

Under the Consumer Contracts Regulations, customers purchasing online have the right to cancel most orders within 14 days of receiving their goods, without giving a reason.

Customers must inform us of their intention to cancel within this 14-day period by telephone or email.

Following notification of cancellation, goods must be returned within a further 14 days.

As part of our extended returns policy, we also allow eligible returns beyond the statutory cancellation period, up to 30 days from delivery, subject to the conditions below.

2. Condition of Returned Goods

For change-of-mind returns, goods should be returned:

• Unused and in a condition suitable for resale.

• Complete with all original accessories, instructions and supplied components.

• In their original packaging, wherever possible.

Customers may handle goods to the extent necessary to establish their nature, characteristics and functioning, as they would be able to do in a shop.

Where goods have been used, fitted, installed or handled beyond what is reasonably necessary to inspect them, we reserve the right to make a reasonable deduction from the refund to reflect any reduction in value, where permitted by law.

Items returned under our additional 30-day returns policy, outside the statutory cancellation period, must be unused, complete and in a new, resalable condition.

Software, memory cards and design CDs must remain unopened, with all security seals and shrink-wrap intact, where applicable. Statutory exceptions and rights continue to apply.

3. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged in transit or has been supplied incorrectly, please contact us as soon as possible so that we can investigate and arrange an appropriate resolution.

Where possible, please provide photographs of any transit damage to help us with our enquiries.

We will cover reasonable return carriage costs where goods are confirmed to be faulty, damaged in transit or supplied incorrectly.

Customers' statutory rights under the Consumer Rights Act 2015 are not affected by any notification or reporting times requested by us.

4. Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the goods, unless otherwise agreed.

Where an item is faulty, damaged or supplied incorrectly, we will arrange or pay for the appropriate return carriage.

We recommend using a tracked and adequately insured delivery service when returning valuable items.

Please ensure all returned goods are carefully packaged to prevent damage during transit.

5. Refunds

Refunds will normally be processed once the returned goods have been safely received and checked.

Where a customer exercises their statutory cancellation rights, refunds will be issued within the legally required timeframe, using the original payment method unless otherwise agreed.

For other eligible returns under our extended 30-day returns policy, refunds will normally be processed within 5 working days of receiving and checking the returned goods.

Any reasonable deductions for missing items or reduced value due to handling beyond what is necessary to inspect the goods will be explained to the customer.

6. Items Missing from a Return

Customers are responsible for ensuring that all original items, accessories and components are included when returning an order.

We reserve the right to adjust the refund to account for any missing items or components, where permitted by law.

7. Important Information About Spare Parts & Electrical Components

Many sewing machine spare parts are specialist mechanical or electrical components and may require professional installation.

Customers should check compatibility carefully before ordering.

Parts that have been fitted, installed, altered, damaged or used may not be eligible for a change-of-mind return under our extended returns policy.

However, this does not affect statutory rights where an item is faulty, misdescribed or otherwise fails to meet the requirements of applicable consumer legislation.

Motors and other electrical or mechanical components: We strongly recommend confirming compatibility before purchasing and having these components installed by a suitably qualified technician.