Our Machines are brand new and have a full manufacturer's warranty.
stated on each item from 1 to 7 years
Registration may be required. In addition to the standard manufactures warranty you can extend cover of your purchase up to 10 years on selected products, Please check individual warranties for more information.
What's not covered? There is not a lot that is not covered. None of our warranty covers misuse, user error or neglect and also excludes wilful damage. Repairs caused by overuse or repairs made necessary by commercial use are also not covered. Also "consumable items" such as belts, bulbs, and needles, bobbin cases and needle plates etc as stated on the manufacturers guarantee document. Certain faults such as timing issues are also not covered by manufacture warranties or extended warranties. Sorry we are unable to extend the warranty on presses
It has been commonly known that problems on sewing machines and overlockers are down to user error. Customers who have purchased their machine from Couling Sewing Machines can contact us by phone or by email (see contact information) for free help and advice if your machine develops a problem or if you feel the machine is not working as it should. (We will request your order number so to ensure you are a customer of Couling Sewing Machines, please note that it is the customers responsibility to keep all invoice numbers and receipts of an order).
If when you call us/email us we find that your machine is in need of workshop attention, we will collect/repair/return your machine to you. Please note that depending on your warranty this may be chargeable
Once a machine has been collected we will need to examine the machine to locate the source of the fault. Should we find from our examination that the machine is faulty due to no fault of the user and any parts which have gone faulty are covered by warranty then all work will be carried out under warranty with no charge to the customer.
If the fault is due to misuse, user error or neglect then a charge will be applied to rectify the problem including the costs of any parts needed, labour, collections and re-delivery charges. If charges are applicable they must be paid before a machine is returned to a customer.
In order for us to collect the machine whether it be free of charge or paid for, you must have the full original packaging of the machine including polystyrene. If the machine arrives to us without this packaging we will then not carry out any repair work to the machine. Should the machine arrive damaged by the courier due to insufficient packaging we will not accept responsibility nor will we return the machine to you.
In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves. If this is the case and the machine is damaged in transit, you may also be liable to incur further charges if additional repair's are needed.
Once the machine has been collected and delivered back to us it may take up to 7-14 working days for the examination to be processed. Please be patient as each warranty case is different. On some occasion's we made need to send the machine to the manufacturer which can take a longer time period. We will always try our very best to have any warranty work carried out as quickly and as efficiently as possible to ensure that the time period that our customers are without their machines is kept to a minimal.
This does not affect your statutory consumer rights.
if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit. Couling Sewing Machines will not accept responsibility for loss or damage of any product being returned by the customer, therefore we recommend you use Royal Mail recorded delivery or a similar secure and insured parcel delivery service."
We strongly recommend, when you return the product at your expense, you use a recorded and insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
You must inform us in writing if you intend to return an item and return parcel to:
Couling Sewing Machines
53 High Street
We ensure that the information that you provide to us is not shared and that the privacy of our website users is properly guarded.
Information we collect from visitors
We collect several kinds of information from visitors
site usage information and, in a few cases, personal details such as your name, email address and postal details if you order from us or sign up.
Comments and questions
If you send an enquiry by email to our correct email address we will answer within 48hours
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.